Agenda and minutes

www.swansea.gov.uk/disclosuresofinterests

No disclosures of interest were made.

No declarations were made.

To receive the minutes of the previous meeting(s) and agree as an accurate record.

The Panel agreed the minutes of the meeting on 17 February 2020 as an accurate record of the meeting.

Questions must relate to matters on the agenda and will be dealt with in a 10 minute period.

No questions were asked by members of the public.

Simon Jones, Social Services Strategy and Performance Improvement Officer  

Simon Jones, Social Services Strategy and Performance Improvement Officer attended to brief the Panel on the WAO report and recommendations and on how Swansea is performing against the recommendations.

Discussion points:

·         WAO has no overarching concerns for Swansea.  Cabinet Member is relatively relaxed about the report.

·         Dewis Cymru - Report highlights difference across Wales in how the system is being used.  Swansea currently has around 500 resources listed on the system.  The highest has 1200 resources listed.  Swansea has taken the wait and see approach.  There needs to be consolidation nationally.

·         The Council has a long term strategy for prevention. 

·         Appendix 1 – there are only three actions with target dates in the table.  Panel would like these added to forward work programme.

Actions:

·         Add actions with target dates to forward work programme.

Sarah Lackenby, Chief Transformation Officer

Sarah Lackenby, Chief Transformation Officer attended to update the Panel on this issue. 

The Panel was pleased about the compliments received.  It shows the Department is making a difference and staff are appreciated.

The Panel asked a number of questions which require a written response:

·         Table 1 – Why have the number of complaints to the ombudsman doubled?

·         Table 2 – Why has the North Hub had a high level of complaints (28)?

·         Table 2 – Why have we had 18 complaints for an ‘unknown’ location?

Alex Williams, Head of Adult Services

The Panel deferred this item to the next meeting.

Work Programme received and considered by the Panel.

a)    Response from Cabinet Member (28 January 2020 meeting)

b)    Letter to Cabinet Member (17 February 2020 meeting)

Letters received and considered by the Panel.