The Service Transformation Committee has developed this new Customer Charter and revised Service Standards for approval by Cabinet.
Decision type: Key
Decision status: Recommendations Approved
Notice of proposed decision first published: 17/11/2023
Decision due: 18 Jan 2024 by Cabinet
Lead member: Cabinet Member - Service Transformation (Deputy Leader), Mandy Evans cllr.mandy.evans@swansea.gov.uk
Lead director: Director of Corporate Services, Head of Service - Digital & Transformation
Contact: Sarah Lackenby, Head of Digital and Customer Services Email: sarah.lackenby@swansea.gov.uk.