New legislation has been enacted to bring the Social
Services Complaints mechanism into line with other Public Sector complaints
mechanisms, in accordance with the WG Model Complaints Policy.
The report introduces a newly drafted Social Services Complaints Policy (at Appendix 1) which addresses the new legislative changes and recommends that the new policy be adopted.
Decision type: Key
Decision status: Recommendations Approved
Decision due: 17 Mar 2015 by Cabinet
Lead member: Cabinet Member - Business Improvement & Performance
Contact: Email: andrew.taylor@swansea.gov.uk Tel: 01792 637290.