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Website URL : http://www.swansea.gov.uk/index.cfm?articleid=619

Agenda and minutes

Venue: Committee Room 5, Guildhall, Swansea. View directions

Contact: Scrutiny 636292 

No. Item


Disclosure of Personal and Prejudicial Interests.


·         Cllr Paxton Hood-Williams – Community Councillor, Three Cross and Upper Killay CC and Crwys District Sports Association

·         Cllr Brigitte Rowlands – Community Councillor, Friends of CCP and Friends of Felindre and Garnswllt Hall

·         Cllr Jeff Jones – Friends of Dunvant Park

·         Cllr Peter Jones – Friends of Botanical Garden


Minutes. pdf icon PDF 111 KB

To approve & sign the Notes of the previous meeting(s) as a correct record.

Additional documents:


·         Approved


Public Questions

·         Questions must relate to matters on the open part of the Agenda of the meeting, and will be dealt with in a 10 minute period



·         None


Review of Community Groups - Friends of Parks/Community Centres pdf icon PDF 145 KB

  • Tracey McNulty – Head of Cultural Services
  • Cllr June Burtonshaw – Cabinet Member for Better Communities – Place
  • Sue Reed - Community, Partnership & Destination Development Manager


Additional documents:


·         Cllr Burtonshaw extended sincere thanks to all volunteers involved in Community activities – “communities would fall apart without them”

·         Community groups are important to Communities, team works with them to see what they want and need

·         Centres and spaces run by volunteers can access grants which the Council cannot

·         Penderry have a volunteer reward scheme

·         Ensuring long term sustainability of resources is part of the corporate strategy

·         Governance has changed since 2016 to a community development model

·         The involvement of the Senior Citizens Pavillions has been a huge success

·         Swansea has 38 thriving community centres

·         The Hall in Glais is an excellent example of successful partnership working

·         The amount of staff in the team supporting community development has reduced dramatically with Council cuts

·         There are savings which have been made as a result of the new model

·         Buildings remain a Council asset, the Council is the landlord, relationship not withdrawn

·         Team has a folder of standard documents relation to policies and procedures, how to constitute groups etc

·         The costs to the Council of these buildings/areas relate to maintenance only and health and safety issues

·         Ongoing relationship with Beyond Bricks and Mortar

·         There has been a large amount of investment – a mix of grants and group funding

·         There has been £300k of investment in parks externally

·         There is support for volunteers to apply for funding externally and the team support with this

·         Swansea is recognised as an example of good practice in relation to community development

·         Praise given for support given in Pontardullais - ‘second to none’

·         Community buildings are invaluable but committees need new people to get involved to carry on duties

·         Volunteer recruitment and volunteer burn out are ongoing issues but younger people are getting involved

·         Volunteers are not recognised enough

·         The report should outline links with Community Councils and SCVS

·         Discussed ideas for recognising the work of volunteers

·         There should be clarity in the licence over the difference between community asset transfers and the current arrangement

·         Some discussion over whether community functions should sit under one service



Corporate Complaints Annual Report 2017/18 pdf icon PDF 113 KB

  • Julie Nicholas Humphreys - Customer Services Manager
  • Cllr Clive Lloyd – Cabinet Member for Business Transformation and Performance


Additional documents:


·         The trend is similar to previous years – complaints have increased

·         Some of this is down to the improved accessibility of the complaints procedure

·         Praise is equally important and should be recognised

·         The team look at the root cause of complaints and work with relevant teams on process improvement

·         There are no major concerns or trends which the report identifies

·         Less than 50%of the stage 1 complaints were upheld

·         100 moved to stage 2 and only 24 of these were upheld

·         The change in fleet vehicles in waste should combat some of the issues which were present around waste complaints e.g. broken down vehicles

·         62 people approached the Ombudsman with 1 of those complaints upheld, however, some of the complaints were premature and referred back to the Council

·         Service requests come before a stage 1 complaint

·         RIPA could be scaled down to one paragraph considering its use is low as the Police generally use this with Council support

·         FOI’s are suggested as a separate report to come scrutiny rather than included within the complaints report.


Work Plan 2018-19 pdf icon PDF 68 KB


·         Highlighted new audit items on the work plan

·         Highlighted additional May meeting

·         Local Government Performance Bulletin – agreed to send link to webpage rather than have as a meeting item

Letter to Cabinet Member pdf icon PDF 182 KB

Letter to Cabinet Member (2) pdf icon PDF 188 KB

Response from Cabinet Member (2) pdf icon PDF 299 KB


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