Complaints Annual Report 2017-18.
Meeting: 17/01/2019 - Cabinet (Item 134)
134 Complaints Annual Report 2017-18. 
PDF 135 KB
Additional documents:
- 09 (2 of 6) - Corporate Complaints Statistics for Annual Report 2017-18 Appendix 1, item 134
PDF 79 KB
- 09 (3 of 6) - Adult Directorate Services Annual Report 2017-18 APPENDIX 2, item 134
PDF 133 KB
- 09 (4 of 6) - Childrens Services Annual Report 2017-18 APPENDIX 3, item 134
PDF 43 KB
- 09 (5 of 6) - FOI Annual Report 2017-18 Appendix 4, item 134
PDF 123 KB
- 09 (6 of 6) - RIPA annual report 2017-18 Appendix 5, item 134
PDF 81 KB
Minutes:
The Business, Transformation & Performance submitted an information
report, which reported on the number, nature and outcome of complaints made
against the Authority, together with details of lessons learned and service
improvements. The Corporate Complaints
Annual Report contained the following reports:
Ø Adult Social Services
Complaints;
Ø Child & Family Services
Complaints;
Ø Freedom of Information (FOI)
Act;
Ø Regulation of Investigatory
Powers Act (RIPA).